Frequently Asked Questions

  • Welcome to Ad It Up! 🎉

    We're thrilled to welcome you to a whole new world of earning! With Ad It Up, racking up points is fun and easy—whether you're playing games, taking on challenges, completing surveys, or grabbing daily and hourly bonuses. Every activity is a chance to boost your points and take your rewards to the next level!

    Get started with a bang: After completing your first challenge by downloading, installing, and opening your first offers, you'll score exclusive bonus points, ready to redeem right away!

    And here's the best part: once you've earned enough points, you can redeem them for credits on your mobile phone bill—yes, actual savings for you! 🚀

    So dive in, explore all the ways to earn, and most of all, have a blast while doing it!

    When you're ready, just head to the Credits section in the app to claim your reward, and we'll send you a confirmation email for your bill credit request in no time.

    Best wishes,
    Ad It Up Team

  • Yes! All Metro by T-Mobile plans are eligible to redeem points with the Ad It Up app.

    If the app isn't preinstalled on your device, you can download it from the Google Play Store (for Android phones with OS 11+) or the Apple App Store (for all iPhones, no iOS requirement).

    Start earning and redeeming today!

  • Redeeming your points is easy! Simply go to the Rewards tab, check your balance, and select a redemption amount.

    You can redeem points in increments of $5, $10, and $20, with each amount limited to one redemption per day, for a maximum of $35 per day.

    Start redeeming and saving today!

  • After redeeming your points, you'll receive an email confirmation from Ad It Up within minutes.

    Your bill credit is applied automatically and should reflect on your Metro by T-Mobile account within an hour. If you don't see the update right away, try refreshing your MyMetro app or checking the Metro website.

    Keep an eye on your inbox for confirmation, and enjoy your savings!

  • To redeem points, your Metro by T-Mobile account must be active. If your account is suspended, you'll need to reactivate it first.

    If you're using an Autopay discount, be sure to redeem your credits at least 5 days before your due date to avoid losing the discount for that billing cycle.

    Plan ahead and maximize your savings!

  • Yes! Once your number is successfully ported, it should be recognized as a Metro number.

    You can then download the Ad It Up app from the Google Play Store or Apple App Store and start using it.

  • Guest Mode allows you to try Ad It Up, earn points, and explore rewards without signing up. However, to redeem points, you must verify your email and phone number.

    ⚠️ Important:

    • Uninstalling the app before registering will permanently erase your progress and points.
    • Phone numbers are tied to one account. If you try to reuse a number, you'll be prompted to log in to your original account—points from Guest Mode won't transfer.
    • If you accidentally create a new guest account, log into your original account immediately via the Profile section.

    Secure your progress—register before uninstalling!

  • Yes! Each family member can earn points by playing games, but all redemptions are applied at the account level. This means that while multiple people can contribute, the rewards will be used toward the same bill.

  • Yes, redeeming credits within 5 days before your Bill Cycle Date may result in the loss of your $5 AutoPay discount for the current billing period.

    To avoid this, we recommend planning your redemptions accordingly.

  • The maximum amount per redemption is $20. You can choose from the available redemption options in the app, but each amount can only be redeemed once per day.

    For example, if you redeem $5 + $10 + $20, your total daily redemption limit would be $35/day.

    Plan your redemptions wisely to maximize your savings!